Working with comments and work notes in ServiceNow

17 August, 2021 | 69 words | View Raw | History

Additional comments and Work notes is of type Journal List and therefor we can not get their value directly. So here’s how to interact with comments and work_notes.

(function(current) {

    // Get the latest entry
    var lastComment = current.comments.getJournalEntry(1);
    var lastWorkNote = current.work_notes.getJournalEntry(1);

    // Get all entries
    var allComments = current.comments.getJournalEntry(-1);
    var allWorkNotes = current.work_notes.getJournalEntry(-1);


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